Stop with the set pieces when training your staff.
Can attitude outweigh skill? In some instances perhaps. By all means training a staff to a required service level should be at the top of any bar/restaurant priority list, but at some point you have to step back and let personalities come to the fore. . . . keep reading
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5 creative ways to use Twitter in your Bar/Restaurant.
Twitter can be a valuable asset when interacting with your customers on a daily, almost instantaneous basis. Inquiries, questions, daily specials, weekly events - these are all elements that can be captured and taken to another level with the interaction that a vibrant Twitter network can provide. . . . keep reading
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How you're killing your business with tension.
Think a first impression only matters on a job interview? Well surprise, your customers are interviewing you each time they come through the door. Attitude and atmosphere can be a game changer when your goal is a restaurant with a positive vibe. . . . keep reading
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Changing the tide on Super Bowl Sunday
Could there be anything better for a bar than the Super Bowl? An annual weekend sporting event that captures the attention of a huge percentage of the country and is geared towards television, food and booze? . . . keep reading
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Opening a Bar
